Terms and Conditions for Use of the Levare AI Website, Agentic Platform and Intelligent Agents
Last Updated: 10th January 2026
I, We, us refers to Levere AI Limited.
You, Your refers to yourself as a person or as an employee of a legal entity, whichever applies.
Who are we?
Part A – General Terms (Apply to Both Consumers and Businesses)
The following terms apply to all users unless otherwise stated.
1. Definitions
“Services” means the Levare AI platform, Intelligent Agents, tools, website, APIs, Levare AI generated content and related features. “User Content” means data, prompts, files, or other materials submitted by you.
All outputs are generated by Artificial Intelligent (AI) Agents and the only human help is provided when a problem occurs, such as billing, account password resets etc.
All output under your account is produced by a Generative Artificial Intelligence system. You acknowledge that AI-generated outputs may be inaccurate or incomplete.
2. User Accounts
You must keep your login credentials secure. You are responsible for all activity in your account. You must never share account usernames or passwords with another user. You are responsible for the correct and secured use of all relevant accounts.
3. User Content
You retain ownership of your uploaded User Content. You grant the Levare a licence to use it solely for operating and improving the Services. We will never share User Content with third parties except the specific Knowledge Library content IP Owners where a request for help is created by the user. Any such conversations/emails/phone calls etc. are not governed by Levare or our AI platform.
4. Prohibited Use
You must not:
- Break UK law;
- Use the Services to develop harmful or malicious AI;
- Breach our or others intellectual property rights;
- Attempt to bypass platform controls or security;
In fact any attempt we detect to circumvent fair usage will result in account suspension or termination.
5. Service Availability
The platform does not guarantee uninterrupted availability. Maintenance or outages may occur. Although we will make reasonable attempts to keep the service operating 24 hours a day, 7 days a week, we will not be held responsible for third party outages, including, but not limited to:
- ISP outages for accessing the internet,
- Any of your own equipment used to create, issue or alter your User Content,
- The AI LLM’s or cloud service providers availability.
In terms of planned outages, we will notify all users in advance of the planned outage, and where possible outages caused by third parties (such as Amazon AWS, Microsoft etc.) we will notify you if feasible and if it affects our users.
6. Intellectual Property
All software, APIs, documentation, and platform materials remain the property of the provider or its licensors.
All Knowledge Library content remains the property of the respective provider or its licensors.
7. Fees, Changes, Terminations and Refunds
Fees may be updated with reasonable notice. Continued use constitutes acceptance of pricing changes.
Any refunds will be made at our discretion and only as a result of our actions. Any third party actions or your actions will not automatically qualify for a refund. No refunds will be issued for pre-paid but unused accounts.
Where a refund is requested and agreed, the maximum refund amount is the amount of the pro-rata fee for the remaining term duration.
Any refunds will only be credited to the payment method originally used for that transaction to prevent any forms of money laundering. Any suspicious payment activity, including declined payments, may be reported to the relevant authorities.
8. Governing Law
These Terms are governed by the laws of England and Wales.
9. Dispute Resolution
If a dispute cannot be resolved informally within 90 days, it will be referred to arbitration administered by the London Court of International Arbitration (LCIA). The seat is London, and the language is English.
10. Data Protection (General)
All personal data is processed in accordance with:
- UK GDPR 2018
- Data Protection Act 2018
- Our Privacy Policy
11. Changes to These Terms
The platform may update these Terms. Continued use constitutes acceptance of the updated Terms. You will be notified of updates of Terms and Conditions in advance of their implementation.
12. Contact Information
For questions please email: admin@levareai.com
Part B – Specific Consumer Terms
These Consumer Terms apply only when you use the Services as an individual acting for personal, non-commercial purposes.
1. Eligibility (Consumers)
You must be at least 18 years old to use the Services.
2. Consumer Use of the Services
You may use the Services for personal tasks, research, learning, or other non-commercial purposes. As a user of these services, you may not use the Services to provide services to third parties or operate a business, unless written permission is provided from Levare Limited. Any exception to this requires the use, payment and activation of a Partner Account or an Enterprise Account as applicable (refer to Part C of this document).
3. Consumer Rights and Statutory Guarantees
Nothing in these Terms affects your rights under the Consumer Rights Act (CRA) 2015. If the Services are not provided with reasonable care and skill, you may have a right to a repeat performance or a price reduction. The CRA 2015 can be found at the following URL: https://www.legislation.gov.uk/ukpga/2015/15/contents
4. Consumer Fees and Refunds
Where applicable, subscription fees or usage fees must be paid on demand as stated at checkout.
5. AI Limitations
All output under your account is produced by a Generative Artificial Intelligence system. You acknowledge that AI-generated outputs may be inaccurate or incomplete. You are responsible for verifying any outputs you rely on and are liable for any consequences of your choice to implement anything recommended to you. If in any doubt, you should consult with legal, compliance or regulatory specialists. Nothing in this document, or provide to you by any of Levare’s AI Agents constitutes financial or legal advice.
6. Termination (Consumers)
We may suspend your access if you misuse the Services. If access is suspended or terminated for any breach of these T&C’s, you are not entitled to any form of refund or compensation. Any reasonable costs incurred by your misuse of the Levare platform or Agents, is subject to recovery at our discretion.
Part C – Business Terms
These Business Terms apply only when you use the Services on behalf of a company, any organisation, or in any form of professional capacity.
1. Eligibility (Business Users)
By using the Services as a business, you represent that you have authority to bind the organisation you represent.
Only two types of business users are permitted:
- An Enterprise User: This is an employee of the organisation.
- A Partner User: Where the Partner organisation is supplying services to their own clients, User(s) must be employee(s) of the Partner Firm. A designated Partner Account Manager manages the day-to-day operation of the Account and is responsible and accountable for the subsequent use of the platform and agentic outputs by Partner employees.
Account Manager(s)
Whether an Enterprise or a Partner account is established, an “Account Manager” must be designated. The Account Manager is responsible and accountable for the subsequent use of the platform and adhere to these Terms & Conditions of use by the other Enterprise Users. Even if day-to-day user management is delegated, it is expected that the Account Manager be of sufficient authority to add/change/delete users and act accordingly to protect both the interests of their organisation and protect misuse of Levare assets regarding usage of the platform, including preventing unauthorised copying and reuse of agentic outputs.
2. Permitted Business Use
You may use the Services to advise you on internal business operations, automation, AI-assisted workflows, development, or other professional purposes within your organisation. The outputs of the AI platform and Intelligent Agent(s) can only be shared outside your organisation when the following conditions apply:
- The person receiving the output is themselves already registered as a User on the Enterprise Account, or
- The client contact is registered within the Client sub-account within a Partner Account.
Under no circumstance is the Intellectual Property (IP) of any of the Agent(s) to be copied and reissued within your, or any other, organisation without explicit written permission of Levare, and the IP creator. Permission to reuse IP (for example: within outside consulting engagements) will incur separate fees and is not negotiated by us. That is a direct and separate agreement between you and the IP creator. If you wish to perform those actions and reuse materials owned by the IP holder, we can facilitate such a conversation, or direct contact with the IP holder can be arranged.
3. Warranties (B2B)
The platform warrants it will provide the Services with reasonable skill and care. Except as expressly stated, all other warranties (express or implied) are excluded to the fullest extent permitted under English law.
4. Liability (B2B)
Nothing limits liability for death or personal injury caused by negligence or fraud.
Under no circumstances will we be liable for the application of any of our outputs to your organisational activities, nor for any subsequent consequences. For the avoidance of doubt:
- We are not liable for lost profits, revenue, savings, business interruption, staff attrition, corruption of data, or any indirect/consequential losses.
5. Termination (Business Users)
Business accounts may be terminated for material breach, non-payment, or unlawful use of the Services.
When Termination Notice is issued to us, or the contract expires, you will have 1 month to remove, download and/or copy your information off the platform to your own devices.
After that time, all information left on the platform will be considered abandoned and subject to retention as contained in the Levare Privacy Notice.